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Domestic Non- Voice

Overview of Sector

The IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate- Transaction etc.

Scope:

Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the query requirement. 

Module Details:

1.Deal remotely with customer queries 

2.Manage your work to meet requirements 

3.Maintain a healthy, safe and secure working environment