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Domestic Voice

Overview of Sector


The IT-ITES Industry is also known as a Customer Service Associate, Customer Service Representative,  Customer Care Executive, Customer Service Advisor, Help-desk Coordinator, Customer Support Representative, Process Associate-Voice. 

Scope:

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback.  

Module Details:

  1. Make outbound calls to customers 

  2. Manage your work to meet requirements

  3. Maintain a healthy, safe and secure working environment