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Sales Associate

Overview of Sector

Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of business in a retail environment.

Scope:

Individuals in this position interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered.

Module Details:

1.To process credit applications for purchases

2.To help keep the store secure

3.To help maintain healthy and safety

4.To demonstrate products to customers

5.To help customers choose right products

6.To provide specialist support to customers facilitating purchases

7.To maximize sales of goods & services

8.To provide personalized sales & post-sales service support

9.To create a positive image of self & organisation in the customers mind

10.To resolve customer concerns

11.To organize the delivery of reliable service

12.To improve customer relationship

13.To monitor and solve service concerns

14.To promote continuous improvement in service

15.To work effectively in your team

16.To work effectively in your organisation

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