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Sales Associate

Overview of Sector

Individuals in this position interact with customers to understand and service customer needs with specialization leading to maximization of business in a retail environment.


Individuals in this position interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered.

Module Details:

1.To process credit applications for purchases 

2.To help keep the store secure 

3.To help maintain healthy and safety 

4.To demonstrate products to customers 

5.To help customers choose right products 

6.To provide specialist support to customers facilitating purchases 

7.To maximize sales of goods & services 

8.To provide personalized sales & post-sales service support 

9.To create a positive image of self & organisation in the customers mind 

10.To resolve customer concerns 

11.To organize the delivery of reliable service 

12.To improve customer relationship 

13.To monitor and solve service concerns 

14.To promote continuous improvement in service 

15.To work effectively in your team 

16.To work effectively in your organisation