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CRM Domestic Non- Voice

Overview of Sector

The IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate- Transaction etc.

Scope:

Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the query requirement.

Module Details:

1.Deal remotely with customer queries

2.Manage your work to meet requirements

3.Maintain a healthy, safe and secure working environment

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welcome

Don Bosco Tech Society’s designed this privacy policy to help you understand on how we collect, use and keep secure your personal information. www.dbtech.in is a website of Don Bosco Tech Society, an NGO existing under the laws of Indian Government. This policy applies to all the pages hosted on this site. It does not apply to pages hosted by Don Bosco Tech Society affiliates, linked organizations, partners, or other organizations to which we may provide a link and whose privacy policies may differ. By entering and using this website you are deemed to accept the provisions in this policy. Don’t use the site or provide any information (or allow others to do so on your behalf), if you (and your principal if you are acting as agent) do not agree with all of the terms of use including this policy and any applicable supplemental policy. The policy may change from time to time so please check back periodically. Our security measures and this policy are reviewed on a regular basis. For any queries on our policy or legal notices, you may contact us.

Information we collect

We collect personal information (including demographic and personal profile data) as volunteered by you in registration forms, subscriptions and campaigns. However, you can access our website without disclosing any of your personal data. Through cookies we also collect some information automatically from the visitors, like your domain and IP addresses from which you access the website, type of browser (for example Internet Explorer or Firefox), operating system you use (for example, Windows, Macintosh), the date and time of your visit and the pages you access. Don Bosco Tech Society may place internet ‘cookies’ on your hard drive. These cookies may save data about you such as your name and the pages of the website that you viewed. If you do not want to receive cookies, you may set your browser to reject them. However, if you turn cookies off, you may not have access to some of the site's services and features. Unless you have adjusted your browser setting so that it will refuse cookies, our systems will issues cookies when you access the site.

Purpose of the information

Don Bosco Tech Society uses the information to help us understand more about how visitors use our site and to make improvements. We also use the information to fulfil our obligation to you and respond to your query and request, for marketing purposes such as sending you our newsletter. If you sign up for newsletter, we may put you on our mailing list. We will only send you emails if you have given us permission to contact you about our work. We do not send out random, untargeted emails (spam). Any emails we send you will enable you to opt-out of receiving further emails from us. We will clearly state whether we received your details from an organization who recommended you to us. If you apply for a job, we'll use the information to find out about you and share it with service providers and others we view as relevant to the employment process.

Sharing of personal information

Don Bosco Tech Society may share your personal information from time to time, with its affiliate non-profit entities, linked organisations, charity collaborators, within or outside India, which may then use such information in connection with their activities.

With your permission, Don Bosco Tech Society may also share your information with other organisations with similar aims and objectives.

The disclosure of your personal information discussed above may involve the transfer of that information outside of India.

Security of Information provided

Don Bosco Tech Society uses industry standard efforts to safeguard the confidentiality of your personally identifiable information, such as firewalls and secure socket layers. We make every effort to protect the loss, misuse, and alteration of the information under our control. However, no data transmission over the Internet can be guaranteed to be 100 percent secure.

Updating personal data

donation@dbtech.in

Protection of children's privacy

The safety of children is very important to us. No information should be submitted to or posted at Don Bosco Tech Society by children below 15 years and without prior parental consent. If provided, a parent or guardian may so inform us by writing us at Our Address for Legal Notices (see below) and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy. No sharing of data collected from children with any third parties is permitted at any time under any circumstances.

Enforcement of Our Policy

This Policy is part of and supplemented by our Terms of Use, which together with any supplemental privacy policy form a contract. If there is a conflict between the Terms of Use and this Policy, the latest version of this Policy will control. We and you are bound by the Terms of Use, including this Policy. If you think we are in default, you may contact us by writing to Our Address for Legal Notices. There are no third party beneficiaries of this Policy. .